Policy on Oxygen and Carriers
Policy on Service Animals
Goal
It is the goal of Gallup Express, through its ADA complementary paratransit service, to design, implement and maintain an efficient and effective transportation system for persons with disabilities who are “ADA paratransit eligible.”
Policy
It is the policy of Gallup Express that no otherwise qualified person shall, solely by reason of his/her disability, be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination under any program or activity undertaken by Gallup Express that receives or benefits from federal financial assistance.
Purpose
The ADA complementary paratransit service was developed to provide safe and efficient transportation within the City of Gallup, Zuni, and Churchrock area to persons with disabilities who are “ADA paratransit eligible.”
Objectives
The specific objectives of the ADA complementary paratransit service are:
- To provide deviated fixed route or, based on special need, door-to-door, demand response transportation on specially equipped vehicles designed to accommodate persons with disabilities.
- To maintain a trained staff for the operation and control of the service.
- To provide on-going mechanisms for persons with disabilities to provide input on ADA complementary paratransit service, policies and procedures.
- To provide all public information tools on Gallup Express services in accessible formats.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please contact us at 505-722-0777 or contact@gallupexpress.com. Please submit requests at least the day before the trip. Gallup Express will not charge additional fees for passengers requiring reasonable modifications.
ADA Complaints
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click here for the complaints procedures and form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 505-722-0777 or contact@gallupexpress.com