Accessibility

Gallup Express is accessible to persons with disabilities. Buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride. Buses have priority seating for persons with disabilities and seniors. Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations, and announce stops, including any stop you request. For your safety and the safety of other passengers, we will secure your wheelchair. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome onboard buses and vans and in our facilities, but they must be under your control at all times. Public information is available in alternative accessible formats upon request. To request information in alternative accessible formats, please call us at 505-722-0777 or email us a director@gallupexpress.com.

Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please contact us at 505-722-0777 or director@gallupexpress.com. Please submit requests at least the day before the trip. Gallup Express will not charge additional fees for passengers requiring reasonable modifications.

ADA Concerns

If you have a concern about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click here for the complaints procedures and form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 505- 722-0777 or director@gallupexpress.com

Wheelchair Lifts and Ramps

Buses are lift- or ramp-equipped and will accommodate most mobility devices, such as wheelchairs, scooters, and walkers, provided the devices fit within the ADA-specified boarding envelope. Mobility devices will be allowed if the lift or ramp can safely accommodate them, unless doing so is inconsistent with legitimate safety requirements, including blocking an aisle or interfering with the safe evacuation of passengers in an emergency. Larger or modified devices may not be able to be accommodated. All drivers are trained to operate the lift and ramp. Boarding while standing is allowed.

For the safety of the passenger and service animal, we recommend that service animals refrain from riding on wheelchair lifts with passengers.

Wheelchair Securement

For your safety and the safety of other passengers, we will secure your wheelchair. If your mobility device cannot be secured properly, for your safety, the driver will request that you to move to a seat and secure your seatbelt.

Traveling with Portable Oxygen

All oxygen containers must be secured during transportation. Containers, which are normally secured to a wheelchair, may stay in those securements.

Any additional spare tanks must also be secured to the vehicle.

The test for adequate securement will be that the tank would not reasonably be expected to break free from the securements in the event of a slow or moderate speed crash. This allows for the use of metal racks or heavy-duty rubber straps, as long as the device is in good repair and adequate to the stated task.

Unless special approval is received, only one spare portable tank may be carried per oxygen dependent passenger. Requests for special approval should be made to the Transportation Supervisor.

Service Animals

Service animals are welcome on our buses and in our facilities. A service animal is any animal trained to perform a task for an individual with a disability. Comfort animals and pets are not service animals. No extra costs or fees shall be assessed for a service animal.

Persons who train service animals may ride with service animals for the purpose of training.

For the safety of other passengers, please keep your service animal under your control at all times. The conduct and etiquette policies that apply to you also apply to your service animal. You will be liable for any damages to vehicles or facilities.