ADA Accessibility

All Gallup Express transit vehicles are lift-equipped and will accommodate most mobility devices, such as wheelchairs, scooters, and walkers, provided the devices fit within the ADA-specified boarding envelope. Mobility devices will be allowed if the lift can safely accommodate them, unless doing so is inconsistent with legitimate safety requirements, including blocking an aisle or interfering with the safe evacuation of passengers in an emergency. Larger or modified devices may not qualify.  All drivers are trained to operate the lift and properly securing  riders after boarding. If the rider has a device that cannot be secured the rider will have to take a seat on one of the bus seats. Boarding while standing is allowed.

Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please contact us at 505-722-0777 or Please submit requests at least the day before the trip. Gallup Express will not charge additional fees for passengers requiring reasonable modifications.

ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click here for the complaints procedures and form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 505-722-0777 or

Assisting Passengers Who are Oxygen Dependent

It is the policy of Gallup Express Transit to make transportation resources available to passengers who are dependent upon portable oxygen, consistent with their needs and care planning.

These reasonable efforts will be made to accommodate these passengers, as much as practicable, and consistent with good safety practices.

All drivers and others who assist in transportation will be aware of the features and problems associated with portable oxygen. Specific procedures will be available as necessary.

The following general procedures apply:

All oxygen containers must be secured during transportation. Containers, which are normally secured to a wheelchair, may stay in those securements.

Containers, which are attached to mobility aids, such as wheeled walker, must be separately secured to the vehicle.

Any additional spare tanks must also be secured to the vehicle.

The test for adequate securement will be that the tank would not reasonably be expected to break free from the securements in the event of a slow or moderate speed crash. This allows for the use of metal racks or heavy-duty rubber straps, as long as the device is in good repair and adequate to the stated task.

Unless special approval is received, only one spare portable tank may be carried per oxygen dependent passenger. Requests for special approval should be made to the Transportation Supervisor.


Gallup Express Service Animal Accessibility

Public Access

Every visually impaired, totally blind, deaf, hearing impaired, or physically disabled person shall have the right to be accompanied on a Gallup Express vehicle by a guide or signal dog, or service animal, specially trained to assist the passenger. Any working animal should not be petted or handled by any person other than the owner or trainer. The service animal must stay under the control of the owner/ handler at all times.


No extra costs or fees shall be assessed for a guide or signal dog, or service animal. Passengers shall be liable for any damages done to vehicles or facilities by such animal.

Access for Trainers

Persons licensed to train guide and signal dogs, or service animals may take these animals, for the purpose of training, into transit facilities open to the public. These trainers may also board SFR vehicle without being required to pay an extra fee for such animal. The trainers of these animals will be liable for any damage done to SFR facilities or vehicles.


Guide dog: any seeing-eye dog, which was trained by a licensed person.

Signal dog: any dog trained to alert a deaf or hearing impaired person to intruders or sounds.

Service Animal: any animal individually trained to work for a person with a disability including, but not limited to, minimal protection work, pulling a wheelchair, or fetching dropped items.

Boarding and Deboarding Procedures for Service Animals

  • The trained animal, as defined above, shall board and deboard the vehicle by using the steps.
  • The trained animal shall not be allowed to board or deboard the vehicle by using the passenger lift. When boarding, the animal must board before the lift is deployed, and when deboarding, the animal must stay in the vehicle until the lift has been properly stowed away.
  • The trained animal shall sit by its owner or trainer while onboard the vehicle.